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I keep getting an error when I transfer a client from pro series 2019 to 2020 saying the client already exists. But when I check he is not in the software. I did the Homebase database maintenance but still showing the same error.
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One client or all clients?
Slava Ukraini!
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i'm transferring them as I go along but pretty much all them are giving me the same error.
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I guess I would debate three potential options:
1. Click on your computer start menu and then click on ProSeries and select repair updates.
2. Try uninstalling ProSeries and try a fresh install
3. Call support.
Slava Ukraini!
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Use Windows File Explorer and look in the 20Data folder...are all the files in there? If they are, but you just cant see them, try reading this thread.
https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-the-files-that-i-ve-...
This person was having trouble getting files to show up on Homebase, I see their last comment says they used Reset View and the missing files appeared...Im not sure where that choice is though
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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I tried all 3 of them and I'm getting the same results. Support mentioned to just run Database Maintenance.