Error opening up Pro Series Basic 2021

[mikesa]

My computer did a unexpected reboot and now I cannot sign-in to Pro Series Basic 2021 receive an error message regarding Microsoft .NET Framework file then it closes without opening the program

[jkapich]

What error message did you get? Could you post it verbatim?

[TaxGuyBill]

First thing to try is read this article:

https://proconnect.intuit.com/community/help-articles/help/repair-or-reinstall-microsoft-net-framewo...

[Just-Lisa-Now-]

that unexpected reboot was probably part of a Windows update, Id see if Windows still has more updates to install.

[mikesa]

the Error Message:

ProSeries has detected an issue with a Microsoft . NET Framework file that will prevent ProSeries from running properly. Please follow the instructions in the link below to correct the issue. If the problem persists, restart Pro Series.

The link points to Intuit home page ... 

[mikesa]

 I tried the steps still receiving the error

[mikesa]

Yes, everything is up to date...

[jkapich]

Please try renaming the user.config file. 

1. Locate your Intuit,_Inc file by going to  C:\Users\username\AppData\Local\Intuit,_Inc

    "username" should be your username for your computer.

2. Locate the correct folder in here. It should be named Protax21.exe_ with random symbols at the end.     You may have 2 of them, one for Basic and one for Core. 

3. In each of the above folders locate the 0.0.0.0 folder. Change or delete the user.config file

[jkapich]

Did the above post help?

[iwork4me24]

can't open peo series

[iwork4me24]

That's my problem

[iwork4me24]

or regarding microsoft

[LennonBronx]

My Pro Series 2022 and 2023 is not  opening

[Just-Lisa-Now-]

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@LennonBronx wrote:

My Pro Series 2022 and 2023 is not  opening

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that's kind of like saying "my car wont start"...what happens when you try to open the program?  We need more info to be able to offer any type of help with this.