Error Efiling 2020 Tax returns

[pennyamun]

I have been trying to efile returns and I keep getting the following message:

Not transmitted, the selected return(s) was not successfully converted for Electronic Filing. Open the the returns(s), correct any errors in Final Review, save the return(s), and re-convert for Electronic Filing.

There are no errors.  I'm getting this on every return I file and I updated the software today.  Can anyone help me to find out what is wrong please?

[pennyamun]

Sorry, it's Proseries Professional, not Basic

[dkh]

Have you checked the box to verify your PTIN ?    It's new this year.

Tools > Options > Firm/Preparer Info

[pennyamun]

Where is that at?  Didn't know about that.

[pennyamun]

I see it!  thank you so much, totally appreciate the help!!

[dkh]

Tools > Options > Firm/Preparer Info            look for the pink box

[dkh]

Happy to help.  

[Renee3]

Wow!! Thank you for the answer to this issue. I just spent an hour trying to figure this out.