I haven't had one yet this year, but have you gone through the error-check? That often will help you find something that needs to be entered in order for it to work. Also double check that you entered the amount on the correct line (or sometimes it wants it on a smart worksheet on the form).
This is the results!!!! It asks if YOU put the improvements in the home. Well I selected NO, they hired someone to put in the new Heat Pump, right! Well they want you to select yes, I guess YOU meaning the homeowner hired the installation
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