After 1 1/2 hrs on the phone with tech support I have resolved the problem. This might help others:
I recently updated my computer and my Microsoft Suite. I use Outlook as my email default. The new version only comes in 64 bit. For tax years 2018 and 2019 there is a checkbox that must be checked in order to email encrypted returns to clients.
From the top menu select Tools. Select Options. At the bottom right check the box that says 64bit under email options.
For years prior to 2018, this isn't an option so you have to use another work around.
Create a PDF copy of your clients return.
Find the PDF, right click on it and open it as a Word Document vs. the default of Adobe.
Open it in Word and Choose File, Info, Protect. Create a Password that you can then instruct your client how to open - similar to how Proseries currently sets one up.
Email your client the Word Doc and separately email them the instructions to open the Password.
Special shout out to Eric in VA at Tech Support for all his help this morning!!
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