EIC schedule is not calculating

[UNINTENDEDACTOR]

Is anyone expericencing this situation? my first client no problem. But I've noted the next 2 return requiring the EIC  calculation is missing. It is calculated to line 6..where the program suppose to take the earned income and calculate the credit but it is being left blank. I've called outside tech support hours? OR I thought we receive extended hours during tax season? Please advise thanks

[ljr]

you confirmed the income limit wasn't exceeded?

[Terry53029]

Did you fill out the Federal Worksheet part lV, Earned income Credit information. Or maybe Investment income limit?

[Just-Lisa-Now-]

Sounds like they dont qualify for EITC. 

[rodrigo]

Have you check that dates of birth are entered correctly?