EFiling Extension forms

[linette]

I just completed and tried to file my first business extension and now efiling is not working.

(Unfortunately the first thing I tried to Efile was the extension)

With extension it goes through the process and tells me 1st extension conversion failed.

When I return to the file and click review.

Check everything.

Scroll through everything is green.

Something is not right....Help.

Then I efiled a 1040.

Select the forms federal and state and click button and it tells me ProSeries has stopped working.

The other thing I will have happen is it freezes before you get to where you select the forms.

I have closed the program and restarted.

I have updated the program.

I have restarted the machine.

I have shut the machine off and taken power off of everything.

Any other ideas as to what is causing this and how to fix it?

[IRonMaN]

Have you gone to the start menu, clicked on Proseries and then clicked repair updates?  That seems to be a popular fix this year.

[linette]

Hi IRonMaN,

Jenny says to ask you if you know where repair updates is using Windows 10.

My start menu doesn't show ProSeries to select repair updates.

I am thinking of maybe uninstalling and reinstalling the program based on what you say.

I found an Updater and when I ran that it is coming back with verison failers in 18 or so versions.

Not sure what that means but something is not right.

[IRonMaN · Accepted solution]

Jenny says to click on the windows icon in the bottom left corner of your computer screen.  If you then click on ProSeries, you will see that option.

[linette]

IRonMaN,

Thank you.  I found it!  It didn't work but I learned something new.

Ended up completely uninstalling the program, going to intuit and starting over with the download 2019 and then updating and it cleared whatever the problem was.

Linette

[IRonMaN]

Good luck! 👍