linette
Level 5

I just completed and tried to file my first business extension and now efiling is not working.

(Unfortunately the first thing I tried to Efile was the extension)

With extension it goes through the process and tells me 1st extension conversion failed.

When I return to the file and click review.

Check everything.

Scroll through everything is green.

Something is not right....Help.

 

Then I efiled a 1040.

Select the forms federal and state and click button and it tells me ProSeries has stopped working.

 

The other thing I will have happen is it freezes before you get to where you select the forms.

 

I have closed the program and restarted.

I have updated the program.

I have restarted the machine.

I have shut the machine off and taken power off of everything.

 

Any other ideas as to what is causing this and how to fix it?

 

0 Cheers