EF Status stuck in "Received by Intuit"

[CK1]

Is there a known issue with state returns being stuck in "Received by Intuit" EF Status? I have had other returns efile and transmit successfully, but one has not moved status for 3 days.

[IRonMaN]

Go to your EF homebase.  Highlight the client and then click E-File > electronic filing > update acknowledgements to see if that shakes the cobwebs out.

[CK1]

Thanks for the quick reply. I did the update, but the status hasn’t changed. 

[CK1]

Thanks for the tip. Unfortunately, status hasn’t changed. 

[IRonMaN]

Is it the same state as the other ones that cleared and which state does the problem child go to?

[CK1]

Yes it’s the same state. Hawaii N-11 individual return. The federal was filed and accepted by IRS already. 

[IRonMaN]

Sometimes if there is a known problem (as in software glitch) that hasn't been fixed yet, Intuit will sit on the returns for awhile and then reject them when the problem is fixed.  But since I don't do Hawaii, I'm not sure if that is the issue or if something just went haywire.  Depending on how patient you are, you could give it a little more time or call support to see if they can help.

[CK1]

Sounds like a plan. Thanks for the help.

[IRonMaN]

You betcha!

[rcooley25]

I had this same problem many years ago and when I called intuit they said that there was a problem with the memory bank that it went to and would work it self out which it did.