Crashing System and No Off-line Option

[wpadley]

I've been having my Pro Series Basic software crash all the time.  It takes forever to open, then at best I can work on one return.  Once I close that client's file, if I try to do anything else it will crash.  Never had this problem before.  Also, where is the link so we can use the software off-line?  This happened before, so here we go again.  Must say I'm getting very disappointed with Pro Series.

[Just-Lisa-Now-]

To get the option to log in offline, you need to disconnect your wi-fi or ethernet cable. You need to find that missing file that was rejected, its got the original EF data contained in it, I dont think you'll be able to EF a new copy of it.  Could it have been accidently deleted and sitting in Windows recycle bin?

Sounds like you may have a bad install though, and doing a clean reinstall of the program might be a good idea.  You wont lose your client data files.

https://accountants.intuit.com/support/en-us/help-article/install-products/performing-clean-install-...