convert and transmit selected returned/extensions/payments failed

[jasontran]

Hello,

After i ran the final error then go to e-file and transmit the returned but i got this message. "Convert and Transmit selected returns/extensions/payments failed.  The return has NO error. What could be wrong?  

thank you

jason

[IRonMaN]

If the return looks good, try disabling the error checking feature when you convert the file for e-filing.

[mabe]

That doesn't work either, the system still refuses to convert or transmit

[jasontran]

i was disabling the error checking but it does not work. Still fails to convert and transmit the return.

[IRonMaN]

Let's back up a step or two.  Based on your wording, it sounds like you are trying to convert and transmit in one step.  So I'm not sure if it is a conversion issue or a transmission issue.  Try doing it in two steps.  Try converting the file for e-filing.  If that works, then go to the second step and try transmitting the return.  That way we can see where there hiccup is.  Before you do that though, try rebooting your computer.

[dkh]

Have you verified your PTIN?   it's a new step this year

Tools > Options > Firm/Preparer Info      check the pink box

[mabe]

I contacted  Support via telephone and got things moving correctly.

[jasontran]

Yes I did 

[jasontran]

Hold time was more than one hour. I could not wait.