Computer keeps crashing

[Eddie903]

Under alerts when you open the program I believe they address this issue, don't recall exactly what they recommended, but if you haven't viewed them you should find the link. 

[9215]

performed steps in alerts for this crash issue, it didn't work. good luck. I must sign in to proseries 20 x a day.

[IRACPA4U]

Same here!  Signing in atleast 6 times per day MINIMUM!!  I have done those steps 3 times!  I am about at the end of my rope with PROSERIES!😡

[TAXOH]

 Orlando

Employee

Saturday

I'm sorry for the frustration. 

We know that some users have entered this state by way of an update partially failing (some of the files get updated; some don't because they are locked).  We think we've figured out why that happens in most cases and will have a fix soon. To get back into a stable state,

• Restart your machine
• Go to the Start Menu and Choose ProSeries 2020 -> Tools Repair Updates

If you've done that and it's still failing, then we need help isolating why this is happening.

If you get a dialog titled "ProSeries Crash Feedback", just enter "For Orlando" from your userId here, provide as much detail as you can in terms of what you where doing at the time it shut down and submit.

If it's just shutting down without any dialog, reopen ProSeries, choose Help -> Send Logs, and email the resulting .zip file (saved to your desktop) to proseries_engineering@intuit.com.  Then we'll provide further questions and instructions there.

2 Cheers

Reply

Have you emailed the log file to Intuit?

IRonMaN

Level 15

Saturday

[Orlando]

I'm sorry for the frustration. 

We know that some users have entered this state by way of an update partially failing (some of the files get updated; some don't because they are locked).  We think we've figured out why that happens in most cases and will have a fix soon. To get back into a stable state,

• Restart your machine
• Go to the Start Menu and Choose ProSeries 2020 -> Tools Repair Updates

If you've done that and it's still failing, then we need help isolating why this is happening.

If you get a dialog titled "ProSeries Crash Feedback", just enter "For Orlando" from your userId here, provide as much detail as you can in terms of what you where doing at the time it shut down and submit.

If it's just shutting down without any dialog, reopen ProSeries, choose Help -> Send Logs, and email the resulting .zip file (saved to your desktop) to proseries_engineering@intuit.com.  Then we'll provide further questions and instructions there.

[beylal]

Here also!  I have restarted and performed updates 3 times also and have signed in 5 times already today!

[clr600]

Twenty time just since 10am

[TAXOH]

I've only had 1 so far today.