Columns disappearing in EF center

[garman22]

Has anyone noticed columns that go missing in EF center when you are efiling or getting ACKS? I've noticed on two different occasions where I am either Efiling or checking for ACKS that a column will suddenly disappear. Last night for example while I was efiling tax returns, my client names disappeared. The first time this happened, I thought I did something. Twice it happened last night...........

I usually close the program and re-open but and needless to say, this should NOT be happening.

Thanks!

[Just-Lisa-Now-]

I had the entire name column go empty go empty last week.  I also had everything in the Accepted tab disappear after receiving acknowledgements.   A program restart and everything is back where it belongs.   

[garman22]

You too, eh? I feel bad for you, Lis. Seems like you get all the bad stuff. At least we just have to restart program for now. I just hope it doesnt happen all the time. Id be pissed!! 

[Just-Lisa-Now-]

If I remember to reboot the entire computer midday, I have way fewer issues.   If I dont reboot all day, seems like things get goofy around the 6-7 hour mark....like the program needs a nap to refresh itself  LOL

[garman22]

hahaha!! Yeah, right! 🤣🤣

[Just-Lisa-Now-]

Grrr....my Accepted Tab is empty after downloading Acks, and this is a fresh reboot first thing in the morning!!

They need a font style that reads as "irritated"!! 😤

[garman22]

@IntuitAustin can you give any insight??

I knows its frustrating as sh*t!! I have not efiled or gotten ACKs since Saturday as I didnt really work yesterday. 

[IntuitAustin]

Checking in on this. I'll reply shortly. It's been a crazy monday 😄

[garman22]

Thanks, @IntuitAustin 

[Just-Lisa-Now-]

It all comes back after I exit the program and restart it....so I guess its just a quirk, not an actual bug.

[garman22]

Same as mine. Thankfully I can restart and program boots up almost right away. Thank god! 😁

[IntuitAustin]

So there's an investigation going on regarding this one. No update from development on this yet, but I'm watching it so that when there's an update I'll be able to share it. 

[Just-Lisa-Now-]

Its so random and unpredictable, Im not sure they'll actually figure it out and be able to "fix" it.

[IntuitAustin]

I think initially that's the issue as well. When things are intermittent, it's a lot harder to diagnose and fix them. Kinda like when your car makes a weird sound for you, but not the mechanic. 😜

Regardless, I will update this thread if/when I see any updates on it. 😊

[garman22]

it is very intermittent. I efiled and received my acks and I did not have an issue. So.....it is tough to pin down. 

Thanks @IntuitAustin