Clients stimulus payment

[JML222]

Hello,

Have a client who is expecting a stimulus check. I have electronically filed her return for the last 3 years using ProSeries. Bank account and address have not changed. When checking the IRS payment site she gets an error message stating the info entered doesn't match what the IRS has. I have tried to check and the entered info matches what was filed, checked using 2018 and 2019 data.  Any insight?

Thanks!

[Just-Lisa-Now-]

One of my clients had been getting that same message for weeks and then the check just arrived last Saturday...the app just isnt working right for everyone.

[qbteachmt]

"she gets an error message stating the info entered doesn't match what the IRS has"

Examples:

ST and not St or Street

Use All CAPS and use standard abbreviations that were how computers were set up in the 1950s, about the time the IRS went "automated."

[BobKamman · Accepted solution]

IR-2020-97, May 18, 2020

WASHINGTON — Today, the Internal Revenue Service is starting to add 3,500 telephone representatives to answer some of the most common questions about Economic Impact Payments.

IRS telephone assistance and other services will remain limited, and answers for most of the common questions related to Economic Impact Payments are available on IRS.gov. The IRS anticipates bringing back additional assistors as state and local advisories permit.

Answers for most Economic Impact Payment questions are available on the automated message for people who call the phone number provided in the letter (Notice 1444). Those who need additional assistance at the conclusion of the message will have the option of talking to a telephone representative.

https://www.irs.gov/newsroom/irs-adds-phone-operators-to-answer-economic-impact-payment-questions

And to add what @qbteachmt wrote:  Don't use punctuation.  Even if you live on Joan D' Arc Ave