I have a client who has three dependents. Ages are 6, 10, and 21. The info worksheet shows the younger 2 are eligible for the child tax credit and the older for the other dependent. On the child tax credit worksheet ProSeries shows all three as only getting the $500 credit. Shouldn't the 2 younger be eligible for the $2,000. Tax owed is higher than the credit.
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Double check the information worksheet that all the correct boxes are checked.
Do the kids have ITINs?
Double check you entered the dates of birth correctly.
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