cannot find patch file

[Minnette]

I am not able to install ProSeries22 on my work stations.

The error is "cannot find Patch file"

[George4Tacks]

Try the new ProSeries Tool Hub
https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-p...

[Minnette]

Yes I have tried the ProSeries Tool Hub.  I have 8 calls to tech support and cannot resolve it.  

[George4Tacks]

?? https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/i-am-getting-an-patch-f...

?? https://proconnect.intuit.com/support/en-us/help-article/multi-user-mode/performing-clean-install-pr...

@Just-Lisa-Now- may have a brilliant suggestion

[Minnette]

Thanks.  I looked at both links but neither pertain or work.  I have uninstalled and reinstalled on the server at least 4 times.  

[Just-Lisa-Now-]

I know nothing about networks installs or workstations, sorry.

[George4Tacks · Accepted solution]

Just to cover the basics https://proconnect.intuit.com/support/en-us/help-article/install-products/download-install-proseries...

I remember each year I had to refresh myself for workstation install. I think it is really embarrassing that support has not been able to solve this for you. May @Anonymous can get someone to look into before this site crashes totally.

[Minnette]

Thank you so much.  I spoke to a total of 10 intuit representatives and none could help. Using your advise I went back to basics and found that my server was installing in the incorrect mapped drive. (although the instructions state that if you have a prior installation it will default to the correct drive)

This is my Christmas miracle!