Error message is "RETURN IS SELECTED. PLEASE COMPLETE THE EXTENSION FOR THE RETURN FIRST. IF THE EXTENSION HAS BEEN COMPLETED, OPEN THE RETURN NAVIGATE TO STATE/CITY AND SAVE THE RETURN"
Of course I have already tried updating the status of the returns.
ProSeries staff needs to fix this pronto please.
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I should not have to uncheck anything. This is a program issue.
Yes
Yep. Done all that. I'm actually very busy preparing returns and was looking for a real solution to this program bug, preferably from ProSeries and not just wanting to engage in chit chat.
This is only an issue with returns that had a payment sent with CA Form 3519.
I contacted "support". The man was very unhelpful. He wanted me to do a workaround (which I already knew how to do). He did not agree that this was a problem with the program and hung up on me. ProSeries quality and service has really fallen to a very low level.
"He did not agree that this was a problem with the program"
I agree with him, since I dont have the same problem with a return in a similar situation, however Im not sure how to help you.
@JH6 Could you maybe have Gregory send you a sanitized file so you can see what the issue is he's having? I saw you had helped someone else by reviewing their sanitized file.
This is truly a ridicules programming problem. The exact same issue just happened to me. I unchecked CA extension status then e-filed successfully.
Reporting back this is working as designed.
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