Try the new ProSeries Tool Hub
https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-p...
at the top of this screen in red letters: ProSeries Login error:........ click on the blue Learn More it will take you to the info you need
or click the link below which is the same
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.