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I am having difficulty with a return that I am trying to efile. Here are the facts.
The client is Married, Filing Separately (this is a registered domestic partnership in the State of California).
When I go to efile the State, it says the return cannot be efiled. I called a tech at ProSeries and was told that the CA Franchise Tax Board as of January 1, 2020 does not accept e-file for registered domestic partnerships. This is NOT TRUE. I chatted with someone at the CA Franchise Tax Board and indeed you can efile the state return.
So, I am back to the same problem with the TSJ error not being able to efile the state return. Any solutions?
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♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Yes, it says it is ineligible for efile.
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well the FTB website is basically useless for looking this up, I dont have any of these types of returns to know if Intuit is blowing smoke or the person you spoke with at FTB was misinformed.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Perhaps, but the client efiled via Turbotax last year, so I am thinking this is a ProSeries Issue.
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As an update, I am verbalizing my disgust with this whole tech support process at Intuit. I have called them 6 times. I have been placed on hold a total of 4 1/2 hours and still no resolution. They gave me a case number and escalated this but no one calls you back. Evidently, this error is not important enough for them to resolve. I am ready to pull my hair out.