CA reject due to incomplete information in the payment record

[DanaL]

All boxes are checked but I cannot figure out how to get the CA to go through.

Client is getting a refund which we are applying to her 2021 est payments.  Payment #4 will be auto deducted.  No to direct deposit and Yes to direct deposit have been tried and nothing works.

Any idea why this keep rejecting? 

[Just-Lisa-Now-]

Im getting it too....I think it has to do with the estimated payments auto debited, other returns with just direct debit of the 2020 balance due have gone through fine.

I went ahead and went to the FTB Webpay website and scheduled the payments, I gotta get some of these files off my desk, I cant wait around for Intuit to fix all these bits and pieces!

[DanaL]

I was with tech support this morning.  Seems to be a bug in the system.  My guess is it has to do with the applying refunds to est payments.  I logged a case.

[Just-Lisa-Now- · Accepted solution]

Its the auto debit of the ES payment.....

I didnt apply any refund to estimated on the one I had and Ive had others with balances due direct debited get accepted no problems.