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Anyone having a problem obtaining a code from Intuit

Dusty1
Level 1

I am attempting to sign in to Proseries.  I enter in the password but never receive a code either by phone or text.

 

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Just-Lisa-Now-
Level 15
Level 15

It should prompt you for a code and show you the number its going to when you log in here, is the number correct?
https://accountants.intuit.com/community/proconnect-tax-discussions/discussion/how-do-i-turn-off-the...

If you can get logged in here, you can turn off the 2MFA.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Just-Lisa-Now-
Level 15
Level 15

It should prompt you for a code and show you the number its going to when you log in here, is the number correct?
https://accountants.intuit.com/community/proconnect-tax-discussions/discussion/how-do-i-turn-off-the...

If you can get logged in here, you can turn off the 2MFA.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Just-Lisa-Now-
Level 15
Level 15

I got the code sent very quickly when I logged in there.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Dusty1
Level 1

Funny - I could not get in there either because it sent a code.

 

Ended up a problem with my cell phone carrier.  I was finally able to get in and I did turn it off (for now at least).

 

Thank you Lisa.

Just-Lisa-Now-
Level 15
Level 15

Oh, you know,  I have heard people say they had to restart their phone when this happens, I forgot about that.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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