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2020 Proseries does not see my 2021 Proseries

Baffled Upset
Level 2

I renewed Proseries for 2021 and have been using it often.  A fiscal 2020 client is completed but I keep getting an error message which states:  "You must have an active Proseries Fast Path license for tax year 2021 in order to access this feature in 2022."

When I click on to the link that takes me to Proseries, my account shows up AS IF I had not renewed for 2021.  What the heck?  What gives?  Mostly, how do I solve this?

Thank you in advance.

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1 Best Answer

Accepted Solutions
jeffmcpa2010
Level 11

Try Tools>License Products and see if that updates the 2020 License.

View solution in original post

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2 Comments 2
jeffmcpa2010
Level 11

Try Tools>License Products and see if that updates the 2020 License.

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Baffled Upset
Level 2

I kept asking the digital assistant & apparently worded it right this time.  I went to Tools and clicked on to "License Products" in the drop down menu.  That solved the issue.

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