I cannot efile any 2018 tax returns. It states to update the program. I do this and retr
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I had this too. "Proseries Refresh Updates" not just Proseries Updates.
I am having the same problem! Program is up to date, but I am seeing the attached error.
I had this too. "Proseries Refresh Updates" not just Proseries Updates.
Thanks Rob. It worked.
Go to Update > Refresh Updates > Refresh Updates for Installed Products
I had the same issue and your response helped me a lot. Thank you.
Thanks! I have never even noticed the Proseries Refresh Updates button.
Thanks again!
I have never noticed this button either.
I have been getting this message for over a month and a half.
I even called ProSeries Support and they stated that the IRS was still not accepting 2018 returns in the 2020 filing season and I just needed to wait. That I would be notified via my software in an Alert when they began accepting returns again.
I kept trying over and over and searching for anything official saying that returns for 2018 were not being accepting and could not locate anything.
Finally, today, I ran across this post and low and behold, once I "refreshed installed products" I updated for about 5 minutes, which is an incredible amount of time, as you all probably know.
After the updates installed, I attempted to eFile my client again... viola - SUCCESS! I probably could have filed him WEEKS AGO!
Thank you to the Support Group!!!!
I've done this Refresh Updates and installed the updates several times for my 2018 Basic ProSeries but I'm still getting a message that I can't efile. I guess I'll call Support again tomorrow. 😕
I am still havin this need updates message after updating and refreshing many times.
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