PS 2021- No files open

[richard6]

When I select a file message is: Cannot locate c: ... (in every PS21 file)

Would you like to browse?

Please Help!

[Jim-from-Ohio]

is it pointing to ProWin21 under 21Data?

[richard6]

Yes. Box says: Homebase-File Open Error

Cannot Locate c:\prowin21\21data\abar9612.21ifile. Would you like to browse?

[IRonMaN]

If you open up your computer's file explorer and open up your ProSeries folder, is there a data a folder there and does it have files in it?

[richard6]

Yes!

[IRonMaN]

In the upper left corner your homebase view, click on the "open file" symbol and see if you can open a file from there.

[richard6]

Open File does not work either. All the other years, both before and after 2021, function properly! In fact, 2 weeks ago I was able to print a return from a 21 Data File…

[IRonMaN]

Have tried going to your computer start menu and selecting ProSeries and then clicking on tools - repair updates?  If not I would try that.  If that doesn't work I would uninstall and reinstall ProSeries.  If that doesn't work I would flip a coin to see whether I call support or I retire. 😉

[richard6]

Thanks IRonMaN: Repair Updates didn't work either. I appreciate your expertise.

I think I'll take you advice and retire DURING my telephone travail with Support...

[IRonMaN]

Good luck.  If they fix your problem, please come back to share what the issue was so others can maybe be helped in the future.

[richard6 · Accepted solution]

I will keep you informed. PS Support also recommends a clean reinstall of PS21. I'll try that soon.

I created a new client file today in PS21 and had no trouble opening it! Don't know exactly what that means, if anything pertinent...

[IRonMaN]

If you could open up a new one there is a little light at the end of the tunnel ------------------ just watch out for trains coming through that tunnel 😜