Proseries client log in via Link

[canatrace]

Back to using Proseries after a break elsewhere.  I have clients in my homebase and then using invite button it takes me to intuitlink where I then invite them to upload data there.

However, today, sent link to new client, I have correct email entered in Home Base.  She received email stating "hello you found the intuit link" ...ask your accountant to invite you ... sign out and in with email accountant used to invite you.

I used correct email, she has signed in and out and back in and still getting same error.  

How do I fix this?!  Thanks

[itonewbie]

Sometimes, this happened because the individual has more than one Intuit account and did not use the email address you have to login, causing Intuit Link to open the account that's not linked to yours.

Sometimes, this happens because the token embedded in the invite is not used to access Intuit Link.

Before looking at other possibilities, you should suggest that your client clicks on that link in your invite to open Intuit Link and make sure she logs in using that email address to which you had sent the invite.