Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Products
  • Workflow Tools
  • Learn & Support
  • Sign In
  • Products
  • Workflow Tools
  • Contact Us
  • Sign In
  • Learn & Support
    • Created with Sketch. See what's trending. View ProSeries Hot Topics here.
    Created with Sketch. See what's trending. View ProSeries Hot Topics here.
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 

    Proseries basic won't open past sign in page

    ptax255
    Level 7
    ‎05-28-2021 07:14 AM

    Hi,

     

    Proseries won't open past sign in page. Once I sign in it freezes everything on my pc and have to unplug. Anyone else this issue?

    Windows is up to date

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    1 Comment 1
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎05-28-2021 08:08 AM

    Restart the computer then use REPAIR updates from the Windows Programs menu under the ProSeries 2020 heading.  This is  a screen shot for 2019 Profesional, but its the same for 2020.   See if that helps at all before calling support.

    repairupdates.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪






    Intuit Lacerte Tax
    Intuit ProConnect Tax
    Intuit ProSeries Tax
    Additional Accounting Solutions
    Tax Pro Center
    Tax Practice Resources
    Call sales: 844-877-9422
    Sitemap

    ©1997-2024 Intuit, Inc. All rights reserved.

    Intuit, QuickBooks, QB, TurboTax, and Mint are registered trademarks of Intuit, Inc. Terms and conditions, features, support, pricing and service options subject to change without notice.

    By accessing and using this page you agree to the Terms and Conditions.

    About Cookies | Manage Cookies
    Legal Privacy Security