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program glitches when downloading

charminwu
Level 2

program kept saying to close quickbooks before installing 2024 Proseries but QuickBooks was not even opened.  Gliches 3 times, shut down restart 3 times.  Try to use Microsoft edge but the program was even funnier, it forces me to open another account in Microsoft.  So I take it that the program is not ready for installing...

Regards

 

Charm

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5 Comments 5
IRonMaN
Level 15

Quickbooks is like a cancer at times.  You need to do some chemotherapy by going to your computer's task manager.  Find anything running that looks like a Quickbooks application and then select those items and click "end task".


Slava Ukraini!
Just-Lisa-Now-
Level 15
Level 15

Restart the computer again, then open Task manager  (hit CTRL:+ALT+DEL one time) and End Task on anything that looks like its related to QB or Intuit.  Then try your download/install again.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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charminwu
Level 2

I did all that and restart 3 times but it’s still not installing,  I think it’s a program issue; maybe it’s too early.  I will wait a few weeks then try again.  Thanks you.

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Just-Lisa-Now-
Level 15
Level 15

Many people, including myself , have installed it with no problems, you may want to call in to Tech Support


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
charminwu
Level 2

Not really!  It was not QuickBooks nor task management!  My Microsoft updates was rejected somehow….. unfortunately after 14 hours with Microsoft support via chat ( no call back at all after each restart…. There were like 10+ restarts….) 24H2 updates are  finally okay but Proseries shows error message that my Microsoft is 10 from 2016, mine is actually Microsoft 11 from 2019.  I am too busy this week but I now know it’s Proseries’ s installation program problem.  I will call next week and hopefully they will fix it by then…

 

thanks

Charmin