PRO SERIES "SUPPORT"

[Phillands]

ANYONE ELSE EXPERIENCING RUDE "SUPPORT" WITH no ANSWERS FROM PROSERIES???

SUPPORT NON EXISTENT. DOES NOT DOCUMENT CALLS. TRY THIS, TRY THAT. 40 MINUTES NO RESOLUTION, FIRST CALL! REP DID NOT WANT TO DO SMART LOOK. WOULD NOT ESTABLISH A CASE.

SECOND CALL, 56 MINUTES AND COUNTING, SANITIZED FILE SENT, STILL WAITING.

WHAT A BUNCH OF BS!   IS THIS RUN BY INTUIT OR THE GOVERNMENT?

[abctax55]

Maybe if you used your inside voice they'd be nicer to you?

[IntuitGabi]

Hi @Phillands 
Thank you for your feedback and patience during this busy time. You can share some questions here on the community or send me or @Intuit_Ruben a direct message. We'll do our best to point you in the right direction. 
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[GodFather]

The few times I've needed to phone support have always been a positive experience.  Knowledgeable, personable, and professional reps.  They were very helpful and I was pleased. 

On this forum, people like Gabi are also very helpful.