Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

Printing problem

Level 1

I have a problem printing the forms form my tax software.  Everything was downloaded and printing fine until I asked one of the tech support agents a question about Pro Series prof.  They insisted on going into my computer and wham...now I can't print any tax forms and I can't even download the software as we uninstalled it hoping that the new download would work.

The error reads  "Can't create PDF Creator Pilot object.   Has anyone had this happen.





0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

4 Comments 4
Level 15

I remember seeing that message in prior years but I don't know if anybody ever posted a solution.

@Orlando  - can you help on this one?

Slava Ukraini!
Level 1

Did anyone come up with how to fix the error "Can't Create PDF Creator Pilot Object?"  It was printing fine and not suddenly I get that error message.

0 Cheers
Intuit Alumni

Hi @Carnoustie  check the rdp, you may need to edit it. Make sure the bpopcp001 is there. Let me know if this works.



0 Cheers
Level 7

I had a similar problem. I went to 'settings' ,then clicked on 'Printer/Scanner', then another page opened up- 'troubleshoot'. I clicked on ' Troubleshoot' and it was fixed. You could try this.

0 Cheers