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- Print Preparer and Client Copy creates an extra 999 blank pages
Print Preparer and Client Copy creates an extra 999 blank pages
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Harold65
Level 1
02-19-2021
03:49 PM
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ProSeries - 2020
Form 1120: Corporations
Printing (both to printer and pdf) Client Copy and Preparer Copy generates 999 extra blank pages after the federal return prints.
Problem is consistent with one client (happens even if shut program down and restart), but it does not happen on all returns. The problem client is more complex than the non-problem client.
Problem does not occur while printing the Filing Copies.
Hold time for tech support is 1 hour.
Is there some other way to report a bug?
Thanks.
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1 Comment 1
Harold65
Level 1
02-20-2021
11:43 AM
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Someone is apparently working on the problem as it now gives me a message 'Form 1120. Corporations: An unknown error occurred while attempting to print. Error#10250.
It prints 27 pages and then stops. Which is better than before where it printed an additional 999 pages and then printed the remainder of the project.
Anyway this is feedback to let developers know that the problem is still not fixed.
Is there not a way to communicate bugs to developers without waiting over an hour on the phone?
