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- Pay-By-Refund Error 16 Issue - Can't find Option to Resubmit Bank Application
Pay-By-Refund Error 16 Issue - Can't find Option to Resubmit Bank Application
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jtscherne
Level 1
02-14-2021
10:26 AM
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I received an Error 16 Reject with one of my Pay-by-Refund clients. The return was rejected by the bank but accepted by the IRS. I can't find the option to re-submit the bank application from the Efile menu, as the instructions indicate.
How do I fix this issue? I was able to transmit many others, but this is the only one with a problem. I use Refund Advantage.
Any ideas?
TIA!
Joel
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nmhello
Level 2
02-14-2021
04:44 PM
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jtscherne
Level 1
02-14-2021
05:06 PM
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Thanks, I reviewed this already and corrected the return. The problem is that the Resubmit Bank Application option is not appearing on the efile menu, as the instructions require.
