MyProSeries website not showing my purchases or downloads

[nytcpa2012]

Trying to redownload 2020, 2019, 2018 of ProSeries Prof. that I lost when computer crashed.  I can get to my account information, and in field "what do you want to do", I entered "download prior year....."  but nothing happens.  I've purchased ProSeries and FAM as far back as 2013 if not earlier.  I am in my account's dashboard.  There's no place on that screen that shows "downloads"..... it's like the screen just locks up.

[Just-Lisa-Now-]

This is what I see when I log in and land at my dashboard, if you dont see the link for Previous Years, you may need to call support in the morning.

[Just-Lisa-Now-]

When you choose Previous Years, you should see this