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Does Intuit Care?

hankinstax
Level 5

The Alabama Individual program has no print functionality.  ELF is available but we cannot print even the required 8453.  A check with customer support tried to put the blame on AL DOR.  A check with AL DOR found the problem is with Intuit.  A check with other CPAs and EAs finds that other software providers are up and running with full functionality.  My last check with support states that an update on 1/30/19 may correct the problem.  I have lost two weeks of production and nobody seems to care about the problem.

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IRonMaN
Level 15

My guess is either not enough ProSeries folks use Alabama or the Alabama folks don't scream loud enough.  As the saying goes, the squeaky wheel gets the oil.


Slava Ukraini!

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1 Comment 1
IRonMaN
Level 15

My guess is either not enough ProSeries folks use Alabama or the Alabama folks don't scream loud enough.  As the saying goes, the squeaky wheel gets the oil.


Slava Ukraini!
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