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Is there a way to change the level of security on sign-in?

Level 1

This isn't a tax question but it appeared to be the only option I had for venting my frustration.  It appears I am having to play a game every time I want to log in to my tax software.  I have to identify bicycles, crosswalks, vehicles, traffic lights, etc.  I don't have time for these games.  It makes sense to send a code to my phone but some of the objects in those pictures are somewhat unnoticeable or difficult to see.  I don't want to deal with the eye test if they are going to send a code to my phone anyway.  If it goes much longer and I can't convince my employer to use software from a different company, I might quit my job and look for a different employer.  I understand the value of security but saving time is equally important and I also appreciate the availability of human resources compared with almost purely automated assistance.  It is very, very difficult to find a human troubleshooter in the intuit system or to find the answers I need for problems that don't relate to tax (like simplifying security).  I have books and other resources for tax guidance.  Thank you.

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2 Comments 2
Level 15
Level 15

I havent seen one in at least a year now...the last time it plagued me I hit the X in the corner of that Captcha window and then it never came back.

Im guessing its related to cookies, but Im really not sure.

Intuit Alumni


I'm sorry for the frustration.  As Lisa is experiencing, the expectation is that users only get this a few times from any single machine. Because of the nature of our business, our systems are targets from bad actors and so we use a number of bank level safeguards to protect our systems. They should quickly recognize you're not a bad actor and stop, but sometimes something unique about a system keeps triggering the warning and subsequent check.

Some questions that might help with troubleshooting:

* Does this happen for you with any other web sites, like your bank?

* Are you running ProSeries on a single PC or laptop? Or are you running in a hosted environment or a virtual environment (like a PC image running on a Mac)?

* Did you or an IT person set up any sort of sophisticated network.. like are you always accessing the Internet via a VPN?