starting for the year

[Dvnoutcpa]

My issue is in getting started. I am a new remote employee of a small firm and have the software installed. I keep on getting the error message that I do not have the correct account manager. However, I am only given 1 option as to account manager and that name is the person that owns the firm. I'm going in circles. Can anyone give me any solid advice?

[Just-Lisa-Now-]

has the Admin of the new firm added you as a User on their license?  (I think thats how it works)

[BhumaL]

Please follow this article https://accountants.intuit.com/support/en-us/help-article/login-password/resolving-errors-firm-admin...

It has section for new employees of a firm. 

Let us know how it goes.