Why am i being charged a return preparation fee when I have PS Basic 50 and always have and never been charged like this in the past? And how do I eliminate it from my account/profile?
Best Answer Click here
If relicensing the product (as previously mentioned) doesn't change anything, please be sure your using Basic and not Professional by accident, its a more common problem than you would think. As a Basic user youre allowed to download/install both Basic and Pro and if youre using Pro you'll be prompted to Pay Per Return.
If your toolbar looks like this youre in the wrong program.
If relicensing the product (as previously mentioned) doesn't change anything, please be sure your using Basic and not Professional by accident, its a more common problem than you would think. As a Basic user youre allowed to download/install both Basic and Pro and if youre using Pro you'll be prompted to Pay Per Return.
If your toolbar looks like this youre in the wrong program.
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