INDIANA- STATE ONLY EFILE

[ElizabethWatler]

I have a client that requires an IP PIN to e-file the Federal return. He does not have the PIN number this year and is an older client that does not do anything by computer and not able to obtain it. He is a farmer so we mailed the Federal return and as we were always able to in past years, planned to e-file the Indiana return. 

Well, it is getting rejected due to the Federal return not being in found/ accepted prior to filing the state. This will be the 16th year using ProSeries and have been able to file the Indiana return as a Stand alone return no problem. When I call the support line, they tell me that it has to be a piggyback return (regardless that their own websites say it can be a piggyback or a stand along return). They told me that a Federal return is required to be file with or prior to and be accepted before Indiana will be accepted which has not changed from prior years. 

Has anyone else had this issue and found a way to get the state to be accepted as a stand alone return, as we have been able to in the past?