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    I recently downloaded an update and now it is asking for a electronic filing password before I transmit any returns. does anyone have a fix?

    TM921
    Level 1

    electronic filing password. Where did this come from and is anyone else experience this? 

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    6 Comments 6
    Just-Lisa-Now-
    Level 15
    Level 15
    double check your firm/preparer info, did any of it disappear? There is an ERO Efiling PIN in that section.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    TM921
    Level 1

    thanks. I will check there

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    TM921
    Level 1

    I checked the ERO information and everything was correct. any other solutions?

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    Just-Lisa-Now-
    Level 15
    Level 15
    I saw someone mention a similar issue over in the Facebook ProSeries group, that was last week though, I dont remember seeing the outcome.

    Thats the only place I can think of seeing an Efile PIN, in your preparer info, near the bottom Electronic Filing Only: ERO Practitioner PIN

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    TM921
    Level 1

    Been with this software for over twenty five years and been on hold for over an hour trying to get help to solve this issue. 

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    jmaccpa56
    Level 1

    I now have this same problem.  What was the fix?

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