Answered: I need to buy more credits to process extensions and the website is not updating. I am getting emails showing the confirmation numbers with a zero purchase.

abcstepm · ‎12-07-2019

proconnect tax online is not processing the purchase of additional credits so I can process the extensions on time.

itonewbie · ‎12-07-2019

Deadline for extension request is over unless your client needs to file a 1040NR without US wages or is a US person residing overseas on April 15, whose due date will be June 17.

If you are not able to process the purchase online, you need to call Sales who can process the order offline for you.

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Still an AllStar

View solution in original post

itonewbie · ‎12-07-2019

Deadline for extension request is over unless your client needs to file a 1040NR without US wages or is a US person residing overseas on April 15, whose due date will be June 17.

If you are not able to process the purchase online, you need to call Sales who can process the order offline for you.

---------------------------------------------------------------------------------
Still an AllStar

I need to buy more credits to process extensions and the website is not updating. I am getting emails showing the confirmation numbers with a zero purchase.

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