I need to buy more credits to process extensions and the website is not updating. I am getting emails showing the confirmation numbers with a zero purchase.

[abcstepm]

proconnect tax online is not processing the purchase of additional credits so I can process the extensions on time.

[itonewbie · Accepted solution]

Deadline for extension request is over unless your client needs to file a 1040NR without US wages or is a US person residing overseas on April 15, whose due date will be June 17.

If you are not able to process the purchase online, you need to call Sales who can process the order offline for you.