I download and install the Proseries tool hub, but it started, then dis-appeared, I need help, please.

[Charlie Dang]

I download and install the Proseries tool hub, but it started, then dis-appeared, I need help, please.

I need help how to install and run the Proseries Tool Hub.

thank you.

[Just-Lisa-Now-]

Is it in your Windows Programs menu?

[Charlie Dang]

Good Morning Just-Lisa-Now

Yes, it is in my program menu.  I tried to open from the program menu or icon on the desktop.  It open for about 25 seconds, then program dis-appeared.

Please help.

thank you.

[Charlie Dang]

NO, the problem still un-solved. Please help.

[Terry53029]

Try downloading again, here is link:

https://proconnect.intuit.com/community/system-responses/help/fix-common-problems-and-errors-with-th...

[Charlie Dang]

Good Moring Terry

The last time I downloaded on 08/11/2021.  I un-install, and re-install again, still got same issue.

I also try to turn-off windows security, still didn't work.

thank you.

[Just-Lisa-Now-]

Are you having a specific issue that you need the toolhub for?  Its possible the same issue is causing the problem with the toolhub installing.

[Charlie Dang]

Hi

Thank you for your time get back to me issue.

My computer system was cracked down, my IT helped me to recovered all the proseries tax data files, but all of files could not open, "unable to read the data".  Proseries asking me to install the Proseries toolhub try to recover the files.

[Just-Lisa-Now-]

I think this may be out of my league, sorry.

@Orlando  or @Intuit_hieu  is this something either of you can offer guidance with?

[Intuit_hieu]

Sorry for the trouble, we are working on a fix, will keep you updated!

[Charlie Dang]

thank you for letting me know.

[Intuit_hieu]

Hi @Charlie Dang we had release a new version of Proseries tool hub, could you please check it out & let us know if you have any issue!

[Charlie Dang]

Hi Hieu

I download the new program update and the program is working now, but the Proseires Corruption Repair utility can not fix the file, here is the message. 

Repairing \\Benninhkieu\x\TEMP PRO DATA 2019-2020\2020 Pro Data\000\002555838.20i
Failed to read client file \\Benninhkieu\x\TEMP PRO DATA 2019-2020\2020 Pro Data\000\002555838.20i. Exiting.

Press enter to exit...

[Just-Lisa-Now-]

some files just can't be repaired.