ProSeries 2018 downloaded new updates, but now we cannot sign in. The login button is stuck on "Signing In..." What do we do?

[drewniese]

ProSeries 2018 downloaded new updates, but now we cannot sign in. After entering username/password, the login button text is stuck on "Signing In..." but no error comes up. What do we do?

[poolcleaner · Accepted solution]

Exit the program and do a warm boot.  If that doesn't work, do a cold boot. Turning off the computer can do wonders for problems like this.

[drewniese]

Thanks, but it didn't work. Same problem.

[arimallen]

If that doesn't help, switch to a tax program that uses competent programmers.

[brianedmondson72]

@drewniese  did you ever find a solution to this problem? I'm experiencing the same issue on our admin server. Any help is greatly appreciated. Thanks!

[arimallen]

I've had this problem several times.  Trying to login a 2nd time worked once, and restarting my PC also worked.

[drewniese]

@brianedmondson72 No. It is on our admin server too. I figured it was not reaching the Internet, so I browsed this article and followed its recommendations, but I still couldn't get it working:
https://accountants-community.intuit.com/articles/1861447-configuring-a-firewall-to-allow-proseries-...

If you have luck please post a solution

[greg2]

I am having the same problem.  Anyone find a solution yet?  Otherwise I will call customer support on Monday....very frustrating!!!

[Just-Lisa-Now-]

Mine did that the other day, just hung there at Signing in... computer restart fixed it for me.

Try disconnecting Wi-fi then sign on "offline" see it will go through that way...then you can reconnect to wifi…..I've gotten around weird log in issues that way.