How do you get the hourglass off of pending? I asked support and they weren't sure.

LYNDAJZ6 · ‎02-20-2021

I was unable to download a file for a client. The hourglass will not go away even though the documents were never transferred. I spoke with someone at customer support and they did not know either. He representative was supposed to get back to me but has not.

Thanks!

clr600 · ‎02-20-2021

Try Control Alt Delete and stop the program.

LYNDAJZ6 · ‎02-22-2021

Thanks but that is not the issue.

There is an hourglass indicating documents are trying to download.

How do you get the hourglass off of pending? I asked support and they weren't sure.

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