I've been a Intuit/Proseries/Turbo tax software user since late 80's. the 2018/2019 season was the worst for the software. I know they had extra challenges with the late tax changes, and I understand. All the techs "thanked" us for our patience and understanding. I looks like Intuit would hold the price increase for 2019 to show how that appreciated their "loyal" customers who didn't jump ship during the storm. How quickly they forget. I'm still undecided which way to jump.
Best Answer Click here
This discussion has been locked. No new contributions can be made. You may start a new discussion here
Hopefully if you decide to jump, you aren't standing up on your rooftop at the time. 🙂
In fairness to Intuit, it appears that Intuit wasn't alone in it's struggles during the year. Other companies had their fair share of customers complaining loudly about issues they encountered during the year. I know there were some folks that had major struggles with Intuit during the year. Fortunately, I wasn't one of them and didn't have any major issues hit me. A couple of inconveniences maybe, but no jumping off the roof type issues. I'll be back for another year. I look at the increase in next year's cost just a part of doing business. Nobody likes to see an increase, but such is life when you run your own business.
Hopefully if you decide to jump, you aren't standing up on your rooftop at the time. 🙂
In fairness to Intuit, it appears that Intuit wasn't alone in it's struggles during the year. Other companies had their fair share of customers complaining loudly about issues they encountered during the year. I know there were some folks that had major struggles with Intuit during the year. Fortunately, I wasn't one of them and didn't have any major issues hit me. A couple of inconveniences maybe, but no jumping off the roof type issues. I'll be back for another year. I look at the increase in next year's cost just a part of doing business. Nobody likes to see an increase, but such is life when you run your own business.
This is not the solution, huh, I am day night working to jump the prices are unaffordable now. The competitors offer very very low prices and features ofcourse.
Actually, I do have a "loyalty" program. I typically allow a customer at least 3 years at the initial price charged, even if the return gets more involved over those early years. After that, increases in price are modest. With certainty, I have long-term clients who pay half of what a new customer would be asked to pay for the same thing.
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.