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Firm/Preparer and license

Shirley79
Level 4

2023 says I don't have a license and my name and address are grayed out and blank in firm/preparer category. Everything worked fine in 2023 and I was trying to amend a return when this happened.  I use Basic but have not used all 50 yet.

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2 Comments 2
Jim-from-Ohio
Level 11

You may have to call support on this one. 

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Shirley79
Level 4

I have twice - 3 hrs each without a solution.  My issue has now escalated with Intuit, and they will call me back next week.

Thank you for your comment.

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