Error Transferring clients from 2019 to 2020

[jjvazquez]

I keep getting an error when I transfer a client from pro series 2019 to 2020 saying the client already exists. But when I check he is not in the software. I did the Homebase database maintenance but still showing the same error. 

[IRonMaN]

One client or all clients?

[jjvazquez]

i'm transferring them as I go along but pretty much all them are giving me the same error. 

[IRonMaN]

I guess I would debate three potential options:

1.  Click on your computer start menu and then click on ProSeries and select repair updates.

2.  Try uninstalling ProSeries and try a fresh install

3.  Call support.

[Just-Lisa-Now-]

Use Windows File Explorer and look in the 20Data folder...are all the files in there? If they are, but you just cant see them, try reading this thread.

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-the-files-that-i-ve-...

This person was having trouble getting files to show up on Homebase, I see their last comment says they used Reset View and the missing files appeared...Im not sure where that choice is though

[jjvazquez]

I tried all 3 of them and I'm getting the same results. Support mentioned to just run Database Maintenance.