efile rejection

[twainhartetaxman]

I have had 2 returns rejected saying that "the e-file database indicates that Form 8962 or a binary attachment with description "ACA Explanation" must be present in the return. This return rejected due to Form 8962 missing.

These taxpayers did not purchase insurance through the marketplace and therefore do not require Form 8962.

Anyone have a solution?

[IRonMaN]

Are you sure they didn't?  We had someone last week with the same issue convinced that they didn't have marketplace insurance.  After a little prodding he found out that in fact they did dabble with it for a month or two.

[Just-Lisa-Now-]

Have the client call the marketplace, theyve told IRS that a 1095A has been issued in your clients SSN.