Efile reject-reason no ID PIN

[taxes96786]

2020 Efile rejected-says needs ID PIN.  I efiled 2019 return before the deadline-client then gave me an additional W-2. A "corrected" return was mailed in, again before the deadline.

Now when I attempt to file 2020 the reject says it needs an ID PIN. Client never received any notice or letter from IRS on this issue and never received an ID PIN in order to file this year

I have been unsuccessful in getting PPS to answer the phone. Any ideas on how to solve this?

[dkh]

Try this  https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

[taxes96786]

Thank you. I did all the research and am waiting for Monday so I can call because client never received the notice or the ID Pin. I'm pretty sure I know what the problem is as stated in original post.

[Just-Lisa-Now-]

Not sure theres much YOU can do about this, the client needs to retrieve their IPPIN.  Be sure youve got a signed 2848 before taking the time to call.

[taxes96786]

Have POA on file.

[sjrcpa]

Note that it is called IP PIN, not ID PIN.