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C
cepate
Level 3
August 26, 2020
Question

Duplicate charge for return

  • August 26, 2020
  • 2 replies
  • 15 views

I filed a client's return back in February, paid the $75.  They lost the copy of the return so I am trying to print it again and it wants to charge me the $75 again.  Why?

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2 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
August 26, 2020
Look in your PPR Audit Report (Tools > PPR > View Audit Report), does it show in there? If so, you may need to call in and get them to give you a manual code to bypass the payment again...Id double check any others in the audit report to be sure they dont give you the same issue.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    T
    Terry53029Intuit Community Champion
    Intuit Community Champion
    August 27, 2020

    I always print a PDF of the return when I print the clients copy, that way you will always have a way to give client a copy in future, and you don't need program to do that

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