Does anyone have a telephone number of someone important with Intuit?

[FSUCPA]

It is now day 8 and I still cannot print or e-file returns!!! I have the Choice 200 bundle but cannot get the authorized number of returns to populate. It shows I have zero returns remaining. I have spent 6 hours on the phone with customer support and spoken with 9 different reps. My case has been escalated twice. I have not received a call from customer service yet which I'm told is customary with escalated cases. I am so frustrated I want to scream! I am falling further behind by the day and am getting numerous phone calls for clients looking for their returns!

I need to talk to someone over the whole support area who will have the pull to get my case resolved! 

[IRonMaN]

I thought they used to have phone numbers at one point, now it is just e-mails if you click on them.  But they did add some lovely photos of Sasan modeling a sport coat as well as a really nice sweater.

https://www.intuit.com/company/executives/

[TaxGuyBill]

Does anyone have a telephone number of someone important with Intuit?

I think you actually want the telephone number of someone that has power at Intuit.  That is VERY different than a person that is "important".

[IRonMaN]

To be honest, after about day 3 I think I would have been talking to somebody at Drake

[abctax55]

@IntuitGabi 

@IntuitRichard 

Any chance of getting some help from you on this?

[PATAX]

@FSUCPA I sympathize with you my friend. What you describe is a travesty. Truly what a joke....... Good Luck and maybe praying might help you, it certainly doesn't hurt, and God may help you... just my humble opinion...👍🐕

[GodFather]

I wonder how long it will be before the email address for each executive is removed from the profiles??  

[GodFather]

@FSUCPA  What is your email, assuming you are willing to share that?

[Jim-from-Ohio]

I will send this thread to my contact at Intuit that is very helpful.

[IRonMaN]

Come on @IntuitBettyJo  , you had to walk right by this post to mark this other one https://proconnect.intuit.com/community/proconnect-tax-discussions/discussion/when-will-irs-begin-ac...

as accepted.  This person has been dead in the water for how long.  I think it is more important the they get some help than it is to mark someone's post from last week as accepted.

[abctax55]

Not to mention this one, from the 28th, @IntuitGabi  - you were tagged here, too.  With not response that I can see:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/proseries-choice-200-wi...

[IRonMaN]

Statistics matter more than actually helping Intuit customers?

[IRonMaN]

And I just sold my pot stirring equipment to Bill the other day.  Looks like I am going to have to go out and buy some new stuff.

[abctax55]

Or reactive the torch & pitchfork inventory?

[IRonMaN]

I have a couple warehouses full of that inventory ------------------ I did a little hoarding at the start of COVID season.

[IntuitBettyJo]

Hi @FSUCPA , 

I reached out via private message to help you get this resolved. 

-Betty Jo 

PS. Thanks for the mention @IRonMaN 

[IRonMaN]

Thank you.

[abctax55]

@IntuitBettyJo  - so tagging GabiU and Richard doesn't work?

We used to (in the olden days) have a list of Intuit employees we could tag for these issues.  Maybe updating/providing that list would be a good move?

BUT, don't put it in the lounge - since 2/3rds of the folks trying to help have declined Intuit's "generous offer" to sign a NDA & can't access the lounge anymore.

[abctax55]

@FSUCPA 

Please report back to us as to the resolution. Thanks.

(and Roll Tide - assuming FSU means Florida State 🙂

[IRonMaN]

"We used to (in the olden days) have a list of Intuit employees we could tag for these issues. Maybe updating/providing that list would be a good move?"

We used to have that in the lounge back when the lounge had quite a few more people lounging there.  Intuit folks seem to come and go quite a bit here.  I'm not sure which employees decided to leave or which employees Intuit decided to relocate to their Siberia office.  But I do know, I don't really know who is who in the Intuit help department here.

[FSUCPA]

I am circling back around to inform everyone that my problem is finally resolved, thanks in part to @IRonMaN !

I sent an email to the Intuit executives summarizing my issues. Half of the email was ALL CAPS as I was really, really angry! (Thought that was a better choice than using colorful language!) Within 15 minutes, I received responses from the Office of the President, the Executive Vice President & General Manager of the Consumer Group and from the CFO. The two executives issued heartfelt apologies and the President's Office told my case would be escalated immediately. Within 30 minutes, I received a call from a technical rep who has been with Intuit for 20 years. He was terrific! Turns out something happened to my license when Right Networks imported the program to their platform. This thought had occurred to me and I called Right Networks on Sunday to discuss this but was told that wasn't a possibility. Ha! Anyway, I called Intuit's customer support 11 times, spent over eight hours on the phone and was out of commission for eight days. I am happy to report everything is now working and I think this was an eye-opening experience for Intuit. I hope this will serve as a learning process for the entire customer service process. I can honestly say none of the reps I spoke to before Monday were remotely capable of handling this type of problem. Thankfully all is well but it was an excruciating experience.

[abctax55]

I suggest you push, hard, for a discount.  They are known to do that.... from what I've heard 😉

Glad you're back in business.

[IRonMaN]

Great news!  I'm glad you FINALLY got things resolved.  Now get back to work --------- you are way behind😁

[sjrcpa]

I'm glad you got it resolved.

[GodFather]

It's unfortunate it needed to get to that point.  Customer Service should be just that, serving the customer to the "BEST" of their ability.  There shouldn't be a need to reach the executive level in order to achieve that.  

I'm happy your issue was rectified.  Hopefully this serves to remind everyone at Intuit that they can do better. 

[PATAX]

 That technical rep that you talked to should be promoted to manager of all technical reps. If I ever have to call, which hopefully will be never, I hope I have the good fortune of getting in touch with that same technical rep. Just my opinion.

[NeilPatelEA]

Good Morning, 

Can someone please help me with this. 
I am having the same problem. Haven't been able to work since last Tuesday. 

Thanks. 

[rcooley25]

Why  dont you go to Intuit and make them an offer they cant refuse?

[PATAX]

@GodFather But don't they look so creme Dela creme?... Just joking 😉😄

[rcooley25]

And now its just the picturea of people wityh no Email to which we might reach them.  

By the way, dont give up your hope of being a Lion Tamer.

[IRonMaN]

The lion tamer gig would be less stressful than dealing with Intuit.

[abctax55]

NeilPatelEA

Level 1

3 hours ago

Good Morning, 

Can someone please help me with this. 
I am having the same problem. Haven't been able to work since last Tuesday.

***********************

@IntuitBettyJo    Wanna try to help this poor customer?

[abctax55]

Good Morning, 

Can someone please help me with this. 
I am having the same problem. Haven't been able to work since last Tuesday.

***********************

@IntuitBettyJo    Wanna try to help this poor customer?

[GodFather]

They do, absolutely, creme Dela Creme for sure.  It was an opportunity for them to show how effectively they can listen to their customers..  There's no need to get to that point.  All of "US" would have so much more respect for them it didn't have to get to that point. 

I'm a newbie, this is my first year with ProSeries and I'm a bit disappointed with some of the topics I see discussed on this forum.  It's a difficult business climate for many organizations.  With that said, customer service has to be a top focus.  Why couldn't someone handle a very basic issue as described by the original poster?  Why did it have to rise to the executive level to be addressed???  The big guns came out and all is well now.  Sad, really.  

[PATAX]

@GodFather you hit the nail on the head Godfather.

[NeilPatelEA]

After hours on the phone this morning the issue seems to be resolved. 

Thanks. 

[rcooley25]

Am I reading this right.? is the issue resolved is that of 8915F?

[IRonMaN]

Nope, another customer, another problem.

[FSUCPA]

Do you have the ProSeries Choice 200?